FAQ
Q: What is the correct size/style for myself or my child?
A:
Any style listed under BABES - intended for infant/toddlers. If you’d like a different style for an infant please send me a DM or email to inquire.
All other styles are intended for youth-adult. One size fits most. If you need a sizing adjustment please send me an email at topknotheadbandshop@gmail.com
Q: How do I wash my headbands + scrunchies?
A: All Items should be washed on a cold, gentle cycle with a mild detergent. For maximum life of your items, lay flat to dry.
Q: Where are my items?
A: Once I ship your items and they are scanned in by USPS, I have no control of how fast they arrive. If they are at a stand still and have not been updated in 14 days, please contact me via email --- Topknotheadbandshop@gmail.com
Q: What is your turn around time?
A: My current turn around time is 4-6 business days, as all orders are made to order. My TAT does not begin until the business day following your placed order. If you order on Monday, day one of the TAT will begin on Tuesday.
Q: Do you accept returns/cancellations/refunds?
A: Please refer to the policies page for all questions regarding this topic, if you cannot find your answer please email me.
Q: What are the fiber contents of your items?
A: the fabric I use varies, majority have a poly content.
Disclaimer
All sewn products listed on my website will vary due to each being handmade by me, I do my best to have 99% accuracy with each cut, stitch, press and effect.
Patterns, color, tie dying, etc. may vary, when ordering you may get a different variation of what is pictured due to the pattern/style of each product. I do my best to accurately capture the exact color and pattern of each product listed.
All items may vary due to a number of things including but not limited to, lighting, computer/phone screens, natural light, etc. I do my best to capture each items color and quality with accuracy.
All products listed but not limited too are considered a choking/suffocation hazard and should not be left with children unattended or while sleeping are : Headbands, bows, clips, nylon bands, packaging, scrunchies, hair clip/claws, and Apple Watch bands. Please use due diligence when wearing/using our products, we are not responsible for lack of.